We are delighted to announce that our commitment to continuously improving the customer experience has been recognised with an award for Best Customer Service Team at the prestigious Engage Awards.
At Clarity Environmental, we recognise that customer service is an ongoing journey of learning and growth. Feedback is invaluable to us, and we are dedicated to enhancing our service to ensure it is not just a standardised offering but a bespoke, strategic, and expert-level support system. Our approach places the individuality of each customer at the heart of our operations.
This award highlights our ethos and acknowledges the innovative steps we’ve taken to enhance the customer experience, supported by the positive feedback we’ve received. Specifically, it celebrates the improvements we’ve made to our systems and services, allowing us to innovate for the benefit of our members.
Investing in Service
Despite increasing data submissions and a rise in enquiries due to regulatory changes, we are proud to be one of the only compliance schemes not to increase membership fees in 2024. Instead, we’ve chosen to invest in our services, expanding our team and investing in our systems to ensure the new regulatory requirements are met smoothly for our customers.
Recognising the additional challenges caused by evolving regulations and delays in government decisions, we’ve introduced several enhancements to support our members:
- Increased touchpoints to provide clear, timely guidance.
- Submission walkthroughs to make processes easier to navigate.
- More webinars, boosting accessibility of information for members.
- Stakeholder communications, assisting with internal updates to larger teams.
Many clients have expressed their appreciation for these initiatives, particularly the stakeholder briefings that simplify complex changes and help them manage internal communications and forecasting.
Here are just a few ways we’ve enhanced our service in the past year:
- 57% increase in webinars to deliver accessible, timely updates.
- 42% increase in headcount to bolster our customer support.
- 372% increase in system investment, reflecting the growing needs of our members and the demand for enhanced data management support.
- Stakeholder briefings for groups of up to 30 people, saving customers time and effort.
- Advocating for members by voicing producer concerns to the government, such as lobbying for a review of EPR fees for glass.
- Expanded data services team and advancements in our Clarion Data Platform, delivering quicker insights and enabling better cost management and decision-making.
We are incredibly proud to serve our members and grateful for the trust you place in us. Your feedback continues to inspire us. Here’s are some recent comments that resonates with our mission:
“Partnering with Clarity Environmental has been a refreshing experience. From the very beginning, their support has gone beyond our expectations. Having a consistent point of contact who understands our needs and responds promptly has made all the difference. It’s this personal approach and attention to detail that gives us confidence in every step of the compliance process.”
Storm Environmental
“Switching to Clarity Environmental has made navigating complex regulations so much easier, particularly for someone new to packaging compliance. With our previous provider, we often felt confused and weren’t confident that we were being given clear information, even from their webinars. However, after attending one of Clarity’s webinars on EPR fees, everything became much clearer. Since joining, their friendly and knowledgeable team has been there with us every step of the way, making us feel confident and supported and using clear language to explain everything.
We’re excited to work with a company that truly understands our needs and is committed to making compliance straightforward.”
TruLife
Looking Ahead: Are You Ready for RAM?
Join fellow members who have outsourced the increased data complexities to us and benefitted from the savings we have been able to achieve through our management of raw data.
